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Changing Handheld Password From Blackberry Enterprise Server

A BlackBerry Enterprise Server administrator can change the password for a BlackBerry wireless device by sending an IT Policy to the device. When the user accepts the IT Policy, the new password becomes effective.

To change a device password from the BlackBerry Enterprise Server,

1. Open the BlackBerry Enterprise Server Management console.

2. Right-click the user account that requires a password change.

3. Click IT Admin > Set Password and Lock.

4. In the Set Handheld Password and Lock window, type the new password into the New Password and New Password Again fields.

5. Click OK.

Note: It takes approximately 30 minutes for the new IT Policy to be sent to the device.

6. When the device receives the IT Policy, the following message is displayed:

New IT Policy Changed Over The Air. Would you like to accept?

7. Click OK. The user can now use the new password on the device.

2 Responses to “Changing Handheld Password From Blackberry Enterprise Server”

  1. Brad
    February 15th, 2006 14:56

    This fails if you have content protection on via the handheld or forced through the policy.

    Also doesn’t work if you use s/mime.

  2. Dave
    February 23rd, 2006 15:06

    It works, but if the berry is lost or stolen it’s pointless. That’s because the user must accept the password change and lock.

    What policy(ies) must be changed to force the password change and lock without the handheld’s acceptance?

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