Motorola Q freezes twice per day

verizon QScott Moritz of has just posted a fairly thorough hands-on report of Motorola’s Q in action. While Moritz is obviously enamoured with the device, he does mention one tiny caveat that will probably be rather glaring to most regular BlackBerry users: the Q freezes up twice per day, on average (Moritz attributes this to the device running Windows Mobile as its OS — go figure).

I know even the most fortunate BlackBerry user has probably encountered the occasional jvm error or WTFRIM? moment, but here’s the question of the day, folks: would you buy a mobile device that you knew would freeze up twice a day? Post a comment and let us know what you think.

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Comments [35 Responses]

May 25th, 2006 at 9:43 am

What a surprise! I had a windows mobile device and it froze more than twice a day. My 7250 hasn’t froze once and I have had it for 4 months. Blackberry is the UNIX to phones….works flawlessly, has the apps you need….on another note forget the MP3 and camera. No phone can compete with a good digital camera or MP3 player so why bother.

May 25th, 2006 at 10:15 am


$300 well spent .

BlackBerry Cool » Weekend Contest “What’s your perfect device?”
May 26th, 2006 at 9:25 am

[…] With the strong reader reaction to news of the Motorola Q’s freezing issues yesterday, and today’s reports on what both US and UK users want from their handsets, the topic of handset design has been bouncing around the BlackBerry Cool watercooler all day. So we’re giving you a Weekend Contest threepeat and asking what you feel is necessary for the perfect device? […]

May 26th, 2006 at 3:31 pm

BlackBerry is the king of dependability!!
My 8700g is rock solid and I’ve got a lot of apps installed on it. While the Q may be stylish dependability might be it’s downfall. Only time will tell.

BlackBerry Cool » Windows Mobile needs work
May 29th, 2006 at 9:27 am

[…] This may come as no surprise to those of you who read our Motorola Q piece last week, but it does affect the coming ’smartphone war,’ so here goes. Grace Ho, director of Microsoft’s Mobile and Embedded Devices (MED) Division for Asia Pacific, admitted recently at an enterprise mobility conference in Melbourne, Australia, that despite the positive response to the recent release of Windows Mobile 5, Microsoft still has a long way to go with the OS. […]

BlackBerry Cool » More reasons not to own a Motorola Q
June 8th, 2006 at 10:19 am

[…] A new review of the Motorola Q by the New York Times offers a few more reasons why BlackBerry users will probably find the device unpalatable. We had already heard that the Q was having problems freezing twice a day, but these myriad UI issues seem like a regression from the usability of the stalwart BlackBerry. […]

June 9th, 2006 at 6:01 pm

I’ve got a BB and it’s great, but it does crash, maybe once a quarter.

While the first release will be clunky, if I were RIM I’d be very afraid. While BB’s strength is undoubtedly the no nonsense interface to email, RIM have been complacent in style and rinky-dinks to the point where they are at risk.

I’m certainly going to test drive a Q before I next upgrade.

June 11th, 2006 at 3:57 pm

I have a Motorola Q and it does not freeze twice a day. In fact, the software has been running flawlessly since I first bought it. The Q is amazing.. and I am very satisfied. It has twice the power of a Blackberry, and half the size.

Here’s another question of the day: Would you buy a device that you know has a questionable future due to lost lawsuits? Good luck…

June 21st, 2006 at 2:36 pm

I love the Q, but this freezing is ridiculous. It freezes way more then twice a day and it freezes during phone calls and when calling people at times. On long phone calls, the screen goes black, but I can still talk, once I hang up its still black and wont come back on. There are also times where I hang up with someone, and it still shows being connected. This is also a type of freezing as the counter keeps incrementing…. Stylish, light, feature packed phone, that is plagued with locking up. I may return it. I expect alot more for the money.

June 26th, 2006 at 4:49 pm

I’ll stick with the folks from Canada! the Blkberry works well - ALL THE TIME!!! I’m anxious for RIM to release the CDMA 8700 later this year. I had an 8700c with Cingular and it was, HANDS DOWN, the BEST handset I’ve used in the 15 years I’ve been in wireless!! GREAT SCREEN, GREAT BATTERY LIFE and….. as RELIABLE as the Sun coming up in the morning!!

July 18th, 2006 at 6:14 pm

I just got my third Q in a little over three weeks. The crashes are ridiculous, the second Q actually was about twice as bad as the first in terms of crahes. I really like the device, but I won’t keep it if the third one continues to be a piece of Qrap.

BlackBerry Cool » New hansets creating increased customer support needs
July 27th, 2006 at 9:13 am

[…] J.D. Power is blaming this increase predominantly on increasingly complex handsets offering more features beyond telephony (i.e. video, email, mp3 playback, camera), which often require guidance to learn how to use properly. We can only wonder how many calls Verizon gets about the Motorola Q. There’s more bad news, however: apparently the average hold time for these support calls has increased as well. Sigh. […]

August 8th, 2006 at 3:59 pm

my q freezes every couple of days and last week on vacation in Hawaii it completely crashed and now it wont turn on. I am in the process of returning the Q, plus you can’t even run office mobile on it. Don’t waste your money, go with a blackberry or a Palm.

August 17th, 2006 at 11:40 am

The Q sucks!! it freezes more than twice a day. It was not worth the $442. It’s one of the worse peice of crap they ever put out.

September 6th, 2006 at 9:39 pm

My Blackberry 7250 freezes up at least twice per day. I would say it is closer to 7 times per day. I have had it for two weeks. I just leave the battery cover off because it is so hard to remove over and over.

My Treo used to freeze, reboot, turn off the wireless, and shut down ALL DAY LONG. Just depended on it’s mood which one of these things it would choose to do.

BlackBerryCool » Motorola Q Pro coming next Spring?
October 20th, 2006 at 1:09 pm

[…] This news is a couple of days old, but still worthwhile to all you smartphone lovers (or haters) out there. Engadget Mobile is reporting that we might be seeing an upgraded version of the Motorola Q (hence the “Pro” part) coming our way around sring of next year. […]

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