Tag(s) Archive: customer satisfaction

BlackBerry avoids holiday returns

Jan 25, 2008: 

21% of smartphones were returned over the holidays… but that’s not counting BlackBerrys.

Cellular customer satisfaction in the pits

Dec 10, 2007: 

Half of American survey respondents were less than very satisfied with their carrier, making it the worst-ranked by Consumer Reports in six years.

Fido tops Canadian customer satisfaction

Nov 13, 2007: 

Rogers’ little acquisition continues to do well on billing, call quality, cost of service, customer service and service plan options.

BlackBerry second to iPhone customer satisfaction

Oct 18, 2007: 

A recent ChangeWave survey places iPhone customer satisfaction extremely high, leaving BlackBerrys in a distant second.

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